Terms &
Conditions.
Please read these service terms before requesting moving help. Your written quote and appointment confirmation will set out the details for your specific job.
1. Requests and confirmations
Submitting a request or opening a prepared email does not book an appointment. Send your request from your email app. A booking is confirmed only after we agree on the service details, price, and availability by email.
2. Services and moving vehicles
Loading, unloading, and furniture rearranging are provided as agreed in your quote. For labor-only jobs, you supply and drive the vehicle. You may request a rented box truck arranged for your specific job, subject to confirmation. Need a box truck? Request a rental arranged for your specific job, subject to availability and confirmation. Truck rental, mileage, fuel, and applicable rental charges are additional to labor and itemized in your quote. Total rental miles run from truck pickup through all job stops to truck return, recorded using the starting and ending odometer readings. Estimated costs are approved before booking; final mileage costs use the recorded miles and agreed rate.
3. Rates and payment
Published rates and minimums are shown on our Pricing page. Your final quote depends on the agreed work, crew availability, access, and item details. Payment timing, method, and any additional charges will be stated in your written quote before booking. This website does not collect payment.
4. Accurate job details and safe access
Tell us about stairs, parking, narrow access, heavy or fragile items, and all locations before we confirm the job. Please pack and secure loose items and arrange permission to access the property. We may pause or decline work that cannot be completed safely; any changes to the work or price must be discussed and agreed.
5. Changes, cancellations, and delays
Email us as soon as possible if you need to change or cancel. Rescheduling depends on availability. Any applicable cancellation or deposit conditions must be disclosed in your written quote before booking. If we expect a delay, we will contact you to discuss next steps.
6. Concerns or damage
If you have a service concern or notice damage, contact us promptly with the appointment details and any relevant photos so we can review it with you. These terms do not waive rights or remedies available under applicable law.
7. Your information
Appointment details are sent through your own email app and used to respond to your request and coordinate service. Do not include payment card details or other sensitive information in the form. Information entered in the form is not a confirmed submission until you send the email.
8. Reviews
Please submit honest feedback based on your own experience. Positive and critical feedback are welcome. Reviews are sent privately by email, not automatically posted. We will ask permission before publishing your review or display name. Do not include private addresses or other sensitive details.
9. Contact
Questions about these terms or your appointment? Email smservices937@yahoo.com.